Thomson Reuters has implemented a security update to your Client Portal https://secure.netlinksolution.com/nextgen/?firm=49230. Included with this security update, there will be several options available to verify your identity when you log in.
The options to authenticate are: Text Message, Phone Call, Auth0 Guardian mobile app, which is free on the Apple App Store https://apps.apple.com/us/app/auth0-guardian/id1093447833 and Google Authenticator Google Play Store https://play.google.com/store/apps/details?id=com.auth0.guardian&hl=en_US&gl=US for Android.
To use web services products, you are in need of the following:
You will be prompted to create a new username and password. To do this, you'll need your current portal login ID and password.
You will be prompted to enable two-factor authentication. Details on that are included above.
Feel free to call Rosie Rivera (630) 717-5330 x321 for step-by-step instructions or if further assistance is needed.